💬 Frequently Asked Questions — Fortune Billing Solutions

1. Do I need to change my practice management software to work with you?

Nope. We work directly inside your existing system—whether it's Dentrix, Open Dental, Eaglesoft, Curve, Denticon, or something else. No clunky new platforms, no switching headaches. We fit into your workflow, not the other way around.

2. Do you handle deposits or patient payments?

Never. All payments go directly to your practice. We don’t collect money, make deposits, or touch your bank accounts. Our focus is on accurate claim handling, posting, and follow-up—not holding the purse strings.

3. How fast will I see results?

Most practices notice a difference within 60–90 days. Between faster claim turnaround, fewer denials, and tighter AR follow-up, we help get your revenue moving in the right direction fast.

4. What do your services cost?

Every practice is different, so we offer customized pricing based on services needed, claim volume, and office size. Our fees are often less than the cost of a full-time employee—and our collections typically outperform most in-house setups.

5. Are your contracts long-term?

Nope! We work on a month-to-month basis with a simple service agreement. If we’re not delivering, you’re not locked in. We believe in earning your business every single month.

6. Can you verify insurance benefits for us?

Yes! We offer insurance verification as an add-on service or full solution. Our verifications go beyond eligibility—we check frequencies, limitations, and carve-outs so you can present accurate treatment plans.

7. Can you help clean up our outstanding insurance AR?

Absolutely. Old claims, messy ledgers, confusing balances—we’ve seen it all and fixed it all. Our AR cleanup team has a clear process to get you back on track, with systems your team can sustain.

8. Do you handle denials and appeals?

We sure do. Denials aren't the end of the road—they're an opportunity to fight back. We investigate the cause, fix what’s needed, and submit strong appeals with supporting documentation and compliant narratives.

9. Will you replace our in-house billing staff?

Only if you want us to. Many of our clients keep their internal team and use us to strengthen their systems, handle AR, or manage claims overflow. We’re happy to be your full solution—or your safety net.

10. How soon do you submit claims?

Once clinical documentation is complete and attachments are in place, we aim to submit claims within 24–48 hours. Clean claims go out quickly—and we don’t believe in cutting corners to speed it up.

11. What makes Fortune different from other billing companies?

We don’t just submit claims—we build better billing systems. Our approach combines experience, compliance, and strong communication. We train your team along the way so your entire revenue cycle becomes more powerful and predictable.

12. Do you bill patients?

Yes, if patient billing is part of your package. We ensure clean ledgers, consistent follow-up, and polite, professional communication that reflects your brand.

13. Can you work with out-of-network or fee-for-service offices?

Yes! If you're submitting claims on behalf of patients, we can help—even if you're out-of-network. Our goal is to help you get reimbursed efficiently and legally, regardless of network status.

14. What do we need to get started?

A solid internet connection, access to your practice management software, and a desire to improve your collections. We’ll take care of the rest, including onboarding, cleanup (if needed), and reporting.

15. Why should I outsource dental billing at all?

Because billing is complex, time-consuming, and unforgiving when done wrong. With Fortune, you get accuracy, follow-through, and a strategy-driven approach—so you can focus on patient care and practice growth while we handle the revenue flow.

Let me know if you'd like this formatted into a downloadable PDF, built into your website’s layout, or turned into a handout for discovery calls. Happy to help with next steps!